Spicer Propane: Frequently Asked Questions

1. What areas does Spicer Propane serve?

Spicer Propane proudly delivers residential and commercial propane throughout Southeastern Connecticut and select areas of Western Rhode Island. Our coverage includes communities across New London, Windham, Tolland, and Middlesex counties, as well as nearby Rhode Island towns.

If you are unsure whether your home or business is within our delivery zone, contact our team and we’ll gladly confirm availability.

2. How do I schedule propane delivery?

You can schedule a delivery by calling our office, using our customer portal, or opting into Spicer’s Automatic Delivery program. Automatic Delivery takes the guesswork out of tank levels by tracking your usage and scheduling deliveries before your tank gets low.

3. What is the difference between automatic delivery and will-call?

Automatic Delivery

• Spicer monitors your propane usage
• Deliveries are scheduled automatically
• Reduces the risk of running out of fuel
• Often recommended for homes using propane for heat & seasonal properties

Will-Call Delivery

• You track your own tank level
• You contact us when ready for delivery
• Minimum tank percentage required for scheduling
• Best for low-usage

4. Do you offer propane tank installation?

Yes. Spicer provides full-service propane tank installation for both above-ground and underground systems. Our team handles:

• Site evaluation
• Tank sizing
• Installation
• Safety inspection
• System start-up

We ensure your home or business is set up safely and in full compliance with state and local regulations.

5. Should I lease or purchase my propane tank?

Leasing is the most popular option. Benefits include:

• Lower upfront cost
• Spicer handles all tank maintenance
• Spicer replaces the tank if needed
• Easier upgrades

Purchasing may make sense if:

• You want the freedom to switch suppliers anytime
• You prefer owning all home utilities outright

Our team can help you determine the best option for your home and usage needs.

6. Can I switch propane providers and keep my existing tank?

If your propane tank is leased, the tank typically belongs to your current provider. For safety reasons, suppliers cannot legally fill a tank owned by another company.

If your tank is customer-owned, Spicer can deliver propane after a safety inspection is completed.

If your tank is leased from another company, we can help coordinate a safe transition and installation of a Spicer-owned tank.

7. How do I know what size tank I need?

Tank size depends on:

• Your home’s square footage
• What appliances use propane
• Whether you heat your home with propane
• Your family’s usage habits

Common residential sizes include 120-gallon, 250-gallon, 500-gallon, and 1,000-gallon tanks. Spicer’s team will perform a usage assessment to recommend the best tank for your needs.

8. How much propane do I need for winter?

Winter propane demand varies by home, but many customers increase usage for:

• Heat
• Water heating
• Gas fireplaces
• Cooking
• Generators

Automatic Delivery is the best way to ensure you’re covered throughout winter. Will-call customers should monitor tank levels more frequently and schedule deliveries before the tank drops below 30 percent.

9. What should I do if I smell propane?

If you ever detect a propane odor:

1. Leave the area immediately
2. Avoid using electronics, light switches, or open flames
3. Shut off the propane supply valve if safe
4. Call Spicer’s emergency line or 911

Safety is our top priority, and our team responds quickly to emergency calls.

10. Does Spicer Propane offer price protection or budget plans?

Yes. We offer pricing programs that help stabilize your seasonal energy costs, including:

• Budget payment plans
• Pre-buy or capped-price options (when available)

These programs help make winter bills more predictable. Contact our office for current program details.

11. How often should my propane system be inspected?

We recommend a professional safety inspection every year, especially for systems used to heat your home. Annual inspections help ensure:

• Proper appliance performance
• Safe gas line connections
• Efficient operation
• Reduced risk of leaks or service interruptions

Spicer technicians are trained to identify issues early and keep your system running safely.

12. Does Spicer provide propane for generators?

Yes. We deliver propane for whole-home generators and standby systems. Our team can also size and install tanks specifically for your generator’s needs.

13. What appliances can run on propane?

Propane can power a wide range of home equipment, including:

• Furnaces
• Boilers
• Water heaters
• Fireplaces
• Stoves and ovens
• Clothes dryers
• Pool heaters
• Generators
• Outdoor grills and patio heaters

If you’re considering adding a new appliance, we can help evaluate your current setup.

14. What are the benefits of using propane?

Propane is popular for:

• Clean, efficient burning
• Lower emissions
• High heating performance
• Reliability during storms
• Lower maintenance needs
• Long equipment lifespan

It’s a versatile, dependable energy source for New England homes.

15. What fees should I expect with propane service?

Depending on your setup, fees may include:

• Tank installation
• Tank leasing (if applicable)
• System safety inspection
• Minimum delivery quantities
• Emergency or after-hours service
• Regulator or equipment replacement

Spicer is committed to transparent pricing, and we’re always happy to explain any charges. Look for incentives and discounts throughout the year to help you switch from your current provider.

Need more help with propane service?

Spicer Propane has proudly served the community for decades with reliable delivery, expert installation, and exceptional customer support. If you need assistance choosing a tank, scheduling service, or understanding your propane options, our team is here to help.